Sam Miller
Sam Miller
Sam Miller
Forward-Thinking Product Designer & Strategist focused on simplifying complex workflows through research-driven UX.
Forward-Thinking Product Designer & Strategist focused on simplifying complex workflows through research-driven UX.
Forward-Thinking Product Designer & Strategist focused on simplifying complex workflows through research-driven UX.
I'm a product designer, experience strategist, project manager, and an aspiring Renaissance Man with 10+ years of experience.
I take a holistic approach, blending design thinking and systems thinking and adapting my process to each project to come up with creative and innovative solutions to problems.
I take a holistic approach, blending design thinking and systems thinking and adapting my process to each project to come up with creative and innovative solutions to problems.
I take a holistic approach, blending design thinking and systems thinking and adapting my process to each project to come up with creative and innovative solutions to problems.
My Process
My Process
Discover
Discover
Discover
Discover
Define
Define
Define
Define
Ideate
Ideate
Ideate
Ideate
Design
Design
Design
Design
Test
Test
Test
Test
Selected Work
U.S. News Credit Cards Compare Tool
Designing a Comparison System That Scaled Org-Wide
Designing a Comparison System That Scaled Org-Wide
8 global compare system components built and deployed across 5 verticals including Money, Health, Education and Cars.
U.S. News Financial Advisors
AI-Augmented End-to-End Product Redesign
U.S. News Financial Advisors Product Redesign
Resulted in an 18% increase in CTR and a 12% increase in Leads.
T-Mobile Sync-UP KIDS Mobile App
From Unknown to Used: Redesigning School Mode Navigation
From Unknown to Used: Redesigning School Mode Navigation
Solo-designed and shipped in 6 weeks. Built a waitlist of 2,400 before launch. Reached 10,000 users in under 90 days.
Weather App for TMO Sync-UP KIDS Watch
Designing for a Tiny Screen
Designing for a Tiny Screen
Created 8 motion graphics and aided continued customer adoption and retention.
McDonald's Monopoly Game
Boosting Momentum of a Long-Standing Program
Boosting Momentum of a Long-Standing Program
Resulted in 13% visitor growth and 5% code entry growth.
TeachAR Mobile App
Improving Student Engagement in Classrooms with Augmented Reality
Improving Student Engagement in Classrooms with Augmented Reality
Won 1st Place in mock pitch content with real venture capitalists.
Affirm Health - Daily Huddle Tool
Redesign of a Pre-Visit Planning Tool for Physicians
Redesign of a Pre-Visit Planning Tool for Physicians
18.5% increase in ussage of digital tool instead on printing schedule.
Charles Schwab - Designated Brokerage Services
Making it Easier to Manage Trade Compliance
Making it Easier to Manage Trade Compliance
26% reduction in user errors and 18% reduction in time on task.
U.S. News Brokerage Matching Quiz
Designing and Advanced Prototyping of New Product
Designing and Advanced Prototyping of New Product
Results TBD
uCHEF: Recipe and Cooking App
Making Cooking Easier with Multimodal Machine Learning
Making Cooking Easier with Multimodal Machine Learning
Project paper accepted into and delivered at ACM international joint conference on Pervasive and Ubiquitous Computing (UbiComp) (20% acceptance rate). Paper has been cited 9 times and downloaded over 500 times.
Selected Work
U.S. News Credit Cards Compare Tool
Designing a Comparison System That Scaled Org-Wide
Designing a Comparison System That Scaled Org-Wide
8 global compare system components built and deployed across 5 verticals including Money, Health, Education and Cars.
U.S. News Financial Advisors
AI-Augmented End-to-End Product Redesign
U.S. News Financial Advisors Product Redesign
Resulted in an 18% increase in CTR and a 12% increase in Leads.
T-Mobile Sync-UP KIDS Mobile App
From Unknown to Used: Redesigning School Mode Navigation
From Unknown to Used: Redesigning School Mode Navigation
Solo-designed and shipped in 6 weeks. Built a waitlist of 2,400 before launch. Reached 10,000 users in under 90 days.
Weather App for TMO Sync-UP KIDS Watch
Designing for a Tiny Screen
Designing for a Tiny Screen
Created 8 motion graphics and aided continued customer adoption and retention.
McDonald's Monopoly Game
Boosting Momentum of a Long-Standing Program
Boosting Momentum of a Long-Standing Program
Resulted in 13% visitor growth and 5% code entry growth.
TeachAR Mobile App
Improving Student Engagement in Classrooms with Augmented Reality
Improving Student Engagement in Classrooms with Augmented Reality
Won 1st Place in mock pitch content with real venture capitalists.
Affirm Health - Daily Huddle Tool
Redesign of a Pre-Visit Planning Tool for Physicians
Redesign of a Pre-Visit Planning Tool for Physicians
18.5% increase in ussage of digital tool instead on printing schedule.
Charles Schwab - Designated Brokerage Services
Making it Easier to Manage Trade Compliance
Making it Easier to Manage Trade Compliance
26% reduction in user errors and 18% reduction in time on task.
U.S. News Brokerage Matching Quiz
Designing and Advanced Prototyping of New Product
Designing and Advanced Prototyping of New Product
Results TBD
uCHEF: Recipe and Cooking App
Making Cooking Easier with Multimodal Machine Learning
Making Cooking Easier with Multimodal Machine Learning
Project paper accepted into and delivered at ACM international joint conference on Pervasive and Ubiquitous Computing (UbiComp) (20% acceptance rate). Paper has been cited 9 times and downloaded over 500 times.
Testimonials
"During our two-year overlap at U.S. News & World Report, I had the distinct pleasure of managing and subsequently collaborating with Sam, which provided me with a comprehensive understanding of his professional capabilities.
Sam exhibits a profound commitment to user-centric design, consistently striving to comprehend user needs and implement system-level design solutions that ensure a seamless overall experience. His systematic approach to design thinking, demonstrated through his strong advocacy for initial desk research and structured workshops, was instrumental in aligning design decisions with both user requirements and internal stakeholder objectives.
Sam's introduction of newer creative aesthetic direction was highly valued and significantly appreciated by the teams he supported. When I was his manager, I observed his exemplary ability to internalize constructive feedback and integrate it effectively into his work, contributing to significant professional growth during that period.
I am confident that Sam would be an invaluable asset to any User Experience team."
Josh Landis, UX & Product Designer Manager at U.S. News & World Report
"I had the pleasure of working with Sam for about six months on some feature improvements for SyncUP KIDS Watch, where his focus on elevating customer experience was impactful. From conducting insightful user research to proposing data-driven design solutions, Sam demonstrated creativity and strategic thinking. I recommend Sam for his valuable contributions to our project.”
Ola Smolskaya, Technical Product Manager at T-Mobile
“Sam has the ability to quickly learn new and complex domains and problems, combine his technical expertise with big picture thinking to come up with creative solutions, and communicate and present designs effectively.”
Mahesh Bangalore, Technology Lead at Charles Schwab
“Sam immediately brought his experience and knowledge of user experience design to our team and continues to be a valuable partner. Beyond showing his strength as a product owner, his passion for design is an asset through the design process. He tirelessly advocates for the design team’s role with leadership and business stakeholders, helping us advance awareness of our value to the organization and our customers. Sam’s curiosity also adds greatly to the team’s growth and knowledge as he stays ahead of current best practice and shares his knowledge with the team.”
Bret Schwalb, Principal UX/UI Designer at Discover Financial Services
“Sam played a supportive role on my SyncUP team at T-Mobile. It was a pleasure working and collaborating with Sam and I appreciate his attention to design detail. He was responsive, personable and took pride in his assigned projects.”
James Jeffcoat, Senior Manager User Experience at T-Mobile
Testimonials
Testimonials
During our two-year overlap at U.S. News & World Report, I had the distinct pleasure of managing and subsequently collaborating with Sam, which provided me with a comprehensive understanding of his professional capabilities.
Sam exhibits a profound commitment to user-centric design, consistently striving to comprehend user needs and implement system-level design solutions that ensure a seamless overall experience. His systematic approach to design thinking, demonstrated through his strong advocacy for initial desk research and structured workshops, was instrumental in aligning design decisions with both user requirements and internal stakeholder objectives.
Sam's introduction of newer creative aesthetic direction was highly valued and significantly appreciated by the teams he supported. When I was his manager, I observed his exemplary ability to internalize constructive feedback and integrate it effectively into his work, contributing to significant professional growth during that period.
I am confident that Sam would be an invaluable asset to any User Experience team.
During our two-year overlap at U.S. News & World Report, I had the distinct pleasure of managing and subsequently collaborating with Sam, which provided me with a comprehensive understanding of his professional capabilities.
Sam exhibits a profound commitment to user-centric design, consistently striving to comprehend user needs and implement system-level design solutions that ensure a seamless overall experience. His systematic approach to design thinking, demonstrated through his strong advocacy for initial desk research and structured workshops, was instrumental in aligning design decisions with both user requirements and internal stakeholder objectives.
Sam's introduction of newer creative aesthetic direction was highly valued and significantly appreciated by the teams he supported. When I was his manager, I observed his exemplary ability to internalize constructive feedback and integrate it effectively into his work, contributing to significant professional growth during that period.
I am confident that Sam would be an invaluable asset to any User Experience team.
During our two-year overlap at U.S. News & World Report, I had the distinct pleasure of managing and subsequently collaborating with Sam, which provided me with a comprehensive understanding of his professional capabilities.
Sam exhibits a profound commitment to user-centric design, consistently striving to comprehend user needs and implement system-level design solutions that ensure a seamless overall experience. His systematic approach to design thinking, demonstrated through his strong advocacy for initial desk research and structured workshops, was instrumental in aligning design decisions with both user requirements and internal stakeholder objectives.
Sam's introduction of newer creative aesthetic direction was highly valued and significantly appreciated by the teams he supported. When I was his manager, I observed his exemplary ability to internalize constructive feedback and integrate it effectively into his work, contributing to significant professional growth during that period.
I am confident that Sam would be an invaluable asset to any User Experience team.
Josh Landis, UX & Product Design Manager at U.S. News & World Report
Josh Landis, UX & Product Design Manager at U.S. News & World Report
Josh Landis, UX & Product Design Manager at U.S. News & World Report
I had the pleasure of working with Sam for about six months on some feature improvements for SyncUP KIDS Watch, where his focus on elevating customer experience was impactful. From conducting insightful user research to proposing data-driven design solutions, Sam demonstrated creativity and strategic thinking. I recommend Sam for his valuable contributions to our project.
I had the pleasure of working with Sam for about six months on some feature improvements for SyncUP KIDS Watch, where his focus on elevating customer experience was impactful. From conducting insightful user research to proposing data-driven design solutions, Sam demonstrated creativity and strategic thinking. I recommend Sam for his valuable contributions to our project.
I had the pleasure of working with Sam for about six months on some feature improvements for SyncUP KIDS Watch, where his focus on elevating customer experience was impactful. From conducting insightful user research to proposing data-driven design solutions, Sam demonstrated creativity and strategic thinking. I recommend Sam for his valuable contributions to our project.
Ola Smolskaya, Technical Product Manager at T-Mobile
Ola Smolskaya, Technical Product Manager at T-Mobile
Ola Smolskaya, Technical Product Manager at T-Mobile
Sam immediately brought his experience and knowledge of user experience design to our team and continues to be a valuable partner. Beyond showing his strength as a product owner, his passion for design is an asset through the design process. He tirelessly advocates for the design team’s role with leadership and business stakeholders, helping us advance awareness of our value to the organization and our customers. Sam’s curiosity also adds greatly to the team’s growth and knowledge as he stays ahead of current best practice and shares his knowledge with the team.
Sam immediately brought his experience and knowledge of user experience design to our team and continues to be a valuable partner. Beyond showing his strength as a product owner, his passion for design is an asset through the design process. He tirelessly advocates for the design team’s role with leadership and business stakeholders, helping us advance awareness of our value to the organization and our customers. Sam’s curiosity also adds greatly to the team’s growth and knowledge as he stays ahead of current best practice and shares his knowledge with the team.
Sam immediately brought his experience and knowledge of user experience design to our team and continues to be a valuable partner. Beyond showing his strength as a product owner, his passion for design is an asset through the design process. He tirelessly advocates for the design team’s role with leadership and business stakeholders, helping us advance awareness of our value to the organization and our customers. Sam’s curiosity also adds greatly to the team’s growth and knowledge as he stays ahead of current best practice and shares his knowledge with the team.
Bret Schwalb, Principal UX/UI Designer at Discover Financial Services
Bret Schwalb, Principal UX/UI Designer at Discover Financial Services
Bret Schwalb, Principal UX/UI Designer at Discover Financial Services